INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, at DeluxeTextile, we ensure that the product you receive matches the image shown on our website. We take great care in accurately representing colors, materials, and details. However, please note that slight variations in color may occur due to different screen settings or lighting. If you have any concerns, feel free to reach out to our customer service team.

Where can I view my sales receipt?

You can view your sales receipt by logging into your account on our website. Once logged in, go to the "Order History" or "My Orders" section, where you’ll find a list of your past purchases. Click on the relevant order to view and download your sales receipt. Additionally, a copy of the receipt is sent to your registered email address after your purchase is confirmed.

How can I return an item?

To return an item, follow these simple steps:

  1. Log in to your account on our website and navigate to the "Order History" or "My Orders" section.
  2. Select the item you wish to return and click on the "Return" or "Request Return" option.
  3. Fill out the return form, providing the reason for the return, and submit it.
  4. Once approved, you’ll receive return shipping instructions and a return label, if applicable.
  5. Pack the item securely in its original packaging, attach the label, and send it back.

For more details on our return policy, please visit the "Returns & Exchanges" page on our website or contact our customer service team for assistance.

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